Question 1

Is there a file size limit on France Transfer?

Accepted Answer

France Transfert allows you to send up to 20 GB of files and folders per package, so long as no file exceeds 2 GB.

Question 2

What should I do if an “Access denied – UBIKA Cloud Protector” page appears ?

Accepted Answer

The Ministry of Culture has set up a Web Application Firewall (WAF) to protect France Transfert from certain attacks over the Internet.This security system should be invisible for users of France Transfert in normal use. However, the WAF may wrongly detect a threat during legitimate use, in which case an “Access denied – UBIKA Cloud Protector” page should appear.In this case, you should:

Copy the information displayed under “Additional information”.
Click on the blue “Request access” button. This will send a notification to the France Transfert technical team with technical information on the blockage.
Return to France Transfert and use the “Contact us” page to send a message to the support team, providing the “Additional information” copied earlier. This will enable the France Transfert technical team to contact you via the email address given in the contact form to identify why your access was blocked and take extra WAF configuration steps to avoid repetition of the problem.

Question 3

What is the point of “logging in”?

Accepted Answer

You can decide to log in to France Transfert before or when sending a package by clicking on “Stay connected”.

Logging in confirms that you are the owner of the email address indicated as the sender of the package: a confirmation code is sent by email and you have 20 minutes to enter it.
Once you are logged in, you no longer need to enter your email address again to send another package.
You will remain logged in for 30 min and can send another package during that period. If you do not create another package before the end of that period, you will have to log in again.

Logging in does not require you to create a user account. It is only a means of verifying your email address and saving you the effort of proceeding with verification for every package.If you are already logged in and want to send using a different email address, simply click on “Log out”. You can then go through the connection process, either when sending your next package, or after clicking on “Log in”.
However, if you open France Transfert in a new tab or refresh the page, the login information is erased.
You can also decide not to log in, in which case you will need to enter a confirmation code each time you send a package.

Question 4

How many times can recipients download files I send ?

Accepted Answer

Each recipient has their own link to download the package. With this link, each recipient can download the package 5 times.

This allows recipients to download the files again if they need to (in case of deletion from their computer, for example).

If a recipient exceeds the 5-download limit, a new package will have to be sent. This may also be necessary if the recipient has “locked” their link by entering the wrong download password more than 5 times.

Question 5

What file extensions are allowed on France Transfert?

Accepted Answer

All common file extensions are accepted on France Transfert except, for security reasons, certain executable files and computer scripts that could contain viruses.

List of prohibited file extensions:
“ade, a3x, adp, app, appinstaller, applescript, application, appref-ms, appx, appxbundle, asp, aspx, asx, bas, bat, cer, chm, cmd, cnt, com, cpl, crt, csh, daa, der, diagcab, dll, dmg, exe, fxp, gadget, grp, hlp, hpj, hta, htc, img, inf, ins, iso, isp, its, jar, jnlp, js, jse, ksh, lnk, mad, maf, mag, mam, maq, mar, mas, mat, mau, mav, maw, mcf, mda, mdb, mde, mdt, mdw, mdz, msc, msh, msh1, msh1xml, msh2, msh2xml, mshxml, msi, msp, mst, msu, ocx, ops, osd, pcd, pif, pl, plg, ppa, ppam, ppkg, prf, prg, printerexport, ps1, ps1xml, ps2, ps2xml, psc1, psc2, psd1, psdm1, pst, py, pyc, pyo, pyw, pyz, pyzw, reg, scf, scpt, scr, sct, service, settingcontent-ms, shb, shs, so, theme, timer, tmp, url, vb, vbe, vbp, vbs, vhd, vhdx, vsmacros, vsw, webpnp, website, wim, ws, wsc, wsf, wsh, xbap, xlam, xll, xnk”.

When you send a file, do make sure your recipient can open it.

Question 6

How do I download a package addressed to me ?

Accepted Answer

When the package is sent, a confirmation email with details of the package files is sent to the sender, as is the password to download the package.

Recipients receive an email with a download link and a password in a separate email.

If the password is not accepted, check that no trailing space was copied with it (use the eye pictogram to display the password).

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