> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://francetransfert.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I download a package addressed to me ?

When the package is sent, a confirmation email with details of the package files is sent to the sender, as is the password to download the package.  

Recipients receive an email with a download link and a password in a separate email.  

If the password is not accepted, check that no trailing space was copied with it (use the eye pictogram to display the password).