Made a mistake in the list of recipients but I already sent my package. What can I do ?
Did you make a mistake entering recipients? Several options are available from the package administration page (administration link received in the delivery confirmation email), depending on your needs:
Delete the package: the package is completely deleted, and no recipients can download it anymore.
Delete one or more recipients: the download links of selected recipients are revoked and can no longer be used to download files.
Add a recipient: you can manually add one or more package recipients. Like the original recipients, they will receive an email with a download link and a password in a separate email.
If you delete a package or a recipient, do inform affected recipients so that they do not try in vain to download the package.
Delete the package: the package is completely deleted, and no recipients can download it anymore.
Delete one or more recipients: the download links of selected recipients are revoked and can no longer be used to download files.
Add a recipient: you can manually add one or more package recipients. Like the original recipients, they will receive an email with a download link and a password in a separate email.
If you delete a package or a recipient, do inform affected recipients so that they do not try in vain to download the package.
Updated on: 14/05/2025
Thank you!