• How many times can recipients download files I send ?

  Each recipient has their own link to download the package. With this link, each recipient can download the package 5 times. This allows recipients to download the files again if they need to (in case of deletion from their computer, for example). If a recipient exceeds the 5-download limit, a new package will have to be sent. This may also be necessary if the recipient has “locked” their link by entering the wrong download password more than 5 times.Few readers

• How do I download a package addressed to me ?

  When the package is sent, a confirmation email with details of the package files is sent to the sender, as is the password to download the package. Recipients receive an email with a download link and a password in a separate email. If the password is not accepted, check that no trailing space was copied with it (use the eye pictogram to display the password).Few readers

• What happens to the files I send after they have been downloaded by my chosen recipients ?

  Files are deleted after the package’s validity period (default 30 days) has expired. Packages are not deleted automatically once all recipients have downloaded them, as recipients may need to download them again.Few readers

• Where do downloaded files go ?

  The files are downloaded via your browser. Depending on its configuration, they may go directly to the “Downloads” folder, or you may be asked to decide where to save them.Few readers